Contents

Abstract……………………………………………………………….………….4

Introduction ……………………………………………………………………..6

Chapter I. The concept of quality……………………………………………….7

1.1. Quality as a management object……..……………………………….7

1.2 History of the development of quality management system…………12

Chapter II. Principles of quality management ………………….…………….17

2.1. A system of quality management …………………………………..16

2.2. Quality management in building organizations………………………18

Conclusion………………………………………………………………………..25

References……………………………………………………………….………26

Professional Vocabulary………………………………………...……………..28

Authentic materials……………………………………………………….…....32

Образец

оформления аннотации к реферату на английском языке